Return & Refund Policy — Kinni Cake Decor

At Kinni Cake Decor, we take great pride in the quality of our products and carefully inspect every order before it is shipped or picked up.

Because many of our items are cake-related, customized, or delicate in nature, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed.

Damaged or Incorrect Items

Your satisfaction is very important to us. If something goes wrong from our end, we will absolutely make it right.

Please contact us if:

• You receive a damaged product, or

• You receive an incorrect item

To be eligible for a replacement or refund, you must:

• Contact us within 48 hours of receiving your order

• Provide clear photos and/or videos of the damaged or incorrect item and the packaging

Once we review and approve the claim, we may offer:

• A replacement, or

• A refund, depending on the situation and product availability

Non-Returnable Items

The following items are not eligible for return or refund:

• Change of mind

• Incorrect orders placed by the customer

• Normal wear and tear

• Damage caused by improper use or storage

Shipping Issues

Kinni Cake Decor is not responsible for delays or damage caused by shipping carriers once the package has left our facility. However, we will always assist you in filing a claim with the carrier when possible.

How to Contact Us

If you experience any issues with your order, please reach out to us at:
kinnicakedecor@gmail.com
Include your order number and photos so we can help you as quickly as possible.